Anchor your strategy in the organization!

We create transparency in structures, processes and competencies and enable you to combine them to create value.

Target Operating Model

Realize Strategy and Transformation Successfully!

The success of new or adapted business models is only established when they are implemented. The key to this success is consistency starting from conceptual design to operational implementation. This means that sustainable effects will only be achieved on the market if employees, processes, partners and systems are appropriately coordinated and ready to operate new digital solutions. The Target Operation Model (TOM) is the optimal tool for this and ensures your organization's readiness for digital products or services.

On the way there, the TOM shows how the organization and capabilities must be built up in the future to operate business models; and it accomplishes this in a structured manner. If existing business models are innovated, it also reveals the need for change with regard to partners, technologies and the company's ecosystem (e.g. the supply chain). This clarity helps to heighten understanding, especially between business and IT areas, as well as identify potentials and synergies. By considering the operation of digital solutions from the very beginning of the conception phase, you can secure planned EBIT effects early on and avoid typical obstacles to implementation.

A Target Operating Model answers the following core questions:

  • In the future, how should the organization, skills and processes be structured in order to sell and operate digital solutions?
  • What does the transformation of my portfolio from products to services or software mean for my IT, qualification and partner ecosystem?
  • What prerequisites do I need to create internally so that the results of my (digital) projects can be seamlessly integrated into the processes and mindset of my teams?

Our Consulting Services for Target Operating Model

1. Analyze Your Strategic Setup

1. Analyze Your Strategic Setup

What is your current Mode of Operation? Which elements are affected by changes? What are the key influencing factors and who are the key influencing stakeholders?


Your Benefits 

Transparency of the status quo in existing structures, processes and competencies as well as the need for change.

How can you achieve it?

  • Analyze strategic goals and your vision
  • Analyze the current operating model in terms of business and IT including relevant factors of influence, competencies, partners and customers 
  • Derive strategic core principles 
2. Conceptualize Your Target Operating Model

2. Conceptualize Your Target Operating Model

What should the future operating model look like? How can concrete implementation measures be derived from it?


Your Benefits

A clear target vision of the future operating model and a concrete implementation plan to link the concept and its operationalization.

How can you achieve it?

  • Design and validate the Target Operating Model based on strategic orientation
  • Derive relevant scenarios for decision making
  • Derive implementation measures (organizational, process and technological changes) including change management and transfer to roadmap
3. Implement Measures

3. Implement Target Operating Model 

How is the operation of the business model ensured? How are the organization, processes, systems and structures optimally implemented?


Your Benefits 

Operating model readiness based on stakeholder and requirements-oriented structures, processes and competencies.

How can you achieve it?

  • Execute implementation measures incl. integration into existing processes
  • Monitor the realized improvements 
  • Conduct ongoing optimization even after the transformation is complete





Target Operating Model as an Enabler for the Business Models of Tomorrow

Project References in Target Operating Model

Insights into Target Operating Model

Your contacts for Target Operating Model

    • Florian Heffeter

      Managing Director

      UNITY Austria GmbH

      send e-mail


    • Nicolina Litschgi

      Managing Director, Partner

      UNITY Schweiz AG

      send e-mail


    • Moritz Pfeiffer

      Member of the Executive Board

      UNITY Schweiz AG

      send e-mail


    • Ingo Neumann

      Managing Director

      UNITY Business Consulting (Shanghai) Co., Ltd.

      send e-mail


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