Soccer Association
Optimization of CRM Processes and organizational anchoring
- Coordination of the migration of a CRM system from Microsoft Dynamics CRM version 2011 to version 2016
- Implementing group-wide interviews for the inclusion of CRM requirements
- Structuring and prioritization of requirements
- Conception of new processes and features
- Development of the organizational anchoring with rights and role concept
- Introduction of processes for ensuring compliance requirements, including dashboards to control quality assurance processes
- Increase in usability and data quality
