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Process mapping in the QM-system

Lufthansa Technik

Development Customer Insight Management

Conception of a customer insight management process

  • Defined and approved customer insight management process
  • Creation of appropriate customer insight management toolsets
  • Process mapping in the QM-system
  • Defined role image of the customer insight manager in the LH organization
  • Successful workshops
  • Change management documents

„We started with a difficult task. The expertise of UNITY consultants was of great help. The teamwork in the design and implementation phase was crucial to the success!”

Dr.-Ing. Helge Sachs,Head of Corporate Innovation Management and Product Development, Lufthansa Technik AG

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