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Automotive OEM

Strategy Claims and Repair Management

Development of six scenarios for the claims and repair management market:

  • Reflection of alternative market dynamics (e.g. increasing margin pressure) through scenario building
  • Derivation and elaboration of four strategic options for the future market development (SWOT Analysis)
  • Analysis of processes (customer journey) for the identification of solutions for the loyalization of customers and partners (Lock-in option)

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